Thank you for shopping at German Cosmetic. We value your satisfaction and aim to provide you with the best cosmetic shopping experience possible. If you are not completely satisfied with your purchase, we are here to assist.

Returns

We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

If you wish to exchange your item for a different product, shade, or size, please contact our customer support team within 14 days of receiving your order. We will guide you through the process.

Non-Returnable Items

Certain items are non-returnable and non-refundable due to hygiene and safety reasons. These include:

  • Opened or used cosmetic items
  • Personalized or custom-made products
  • Gift cards
  • Perishable items

In the unfortunate event that your item is defective or damaged, please contact us immediately. We will arrange for a replacement or issue a refund based on your preference and product availability.

Return Shipping

You are responsible for covering the return shipping costs unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 7 business days after we receive your returned item. However, it may take additional time for the refunded amount to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.